Cancellation/Refund Policy

Mpluse, we strive to provide a seamless experience for our users. However, we understand that circumstances may arise where you need to cancel a transaction or request a refund. Please review our Cancellation/Refund Policy below for guidance on these matters:

Transaction Cancellation:

1. Cancellation Window:You may cancel a transaction initiated through our platform within a specified cancellation window. The cancellation window duration varies depending on the type of transaction and is communicated to you during the transaction process.
2. Financial information (such as bank account details, transaction history, and credit/debit card information).


3. Cancellation Process:To cancel a transaction, you must log in to your Mpluse account and navigate to the transaction history section. From there, follow the provided instructions to initiate the cancellation process.


4. Cancellation Fees: Depending on the nature of the transaction and the stage at which it is cancelled, certain cancellation fees may apply. These fees, if applicable, will be deducted from the refunded amount.

Refund Policy

1. Eligibility: Refunds are issued in accordance with our refund policy and are subject to eligibility criteria. Not all transactions may be eligible for refunds.
2. Refund Process: If you are eligible for a refund, the refunded amount will be credited back to the original payment method used for the transaction. Refunds are processed within a reasonable timeframe, typically within [insert number] business days.
3. Refund ExceptionsCertain transactions, such as those involving promotional offers, discounts, or non-refundable fees, may not be eligible for refunds. Additionally, refunds may not be issued for transactions that have already been completed or fulfilled.

Contact Us:

If you have any questions or concerns about our Cancellation/Refund Policy or need assistance with cancelling a transaction or requesting a refund, please contact our customer support team at contact@mpulse.in . We're here to help you navigate through the process and ensure your satisfaction with our services.

Effective Date:

This Cancellation/Refund Policy is effective as of 05 April 2024 and supersedes any previous policies related to cancellation and refunds.

Thank you for choosing Mpluse for your fintech needs. We appreciate your trust in our services and are committed to serving you with integrity and transparency.